Thank you for shopping at desirethingsbd. We strive to ensure our customers are completely satisfied with their purchases. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities as a customer.

🛍️ Returns

• You may return products within 7 days of receiving your order.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.

• Perishable goods, personal care items, and customized products are not eligible for return.

📦 Return Process

1. To initiate a return, please contact us at desirethingsbd@gmail.com with your order number and reason for return.

2. We will provide instructions on how to return the product.

3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

💸 Refunds

• Once we receive your returned item, we will inspect it and notify you of the status.

• If approved, the refund will be processed within 7–10 business days via your original payment method.

• Delivery charges (if any) are non-refundable.

⚠️ Exceptions

Refunds or replacements will not be provided if:

• The product is damaged due to misuse.

• The product is returned after 7 days.

• The item was marked as “Final Sale.”